WhatsApp API Integration Services

Define the messaging workflow

Choose events that merit a message: enquiry acknowledgement, booking updates or order status changes. Identify the source of customer consent, preferred language and the team responsible for handling replies. Provider account setup and messaging eligibility are checked during discovery.

Connect your existing records

Map customer identifiers and message events to the CRM or order system. Webhook processing needs duplicate handling, delivery status updates and a record of failures. Avoid sending the same notification from multiple systems for one business event.

Plan support and running costs

Agree template responsibilities, provider charges and exception handling before launch. Test approved workflows in the configured account and verify how failed messages are surfaced to staff. Account-specific messaging rules must be checked against the selected provider at implementation time.

Plan the next step

Connect custom CRM software or ecommerce orders to an agreed messaging workflow.