Effective Date: May 23, 2026
This Refund Policy outlines eligibility and process for refunds related to services and digital offerings by Eishwar IT Solutions.
1. General Policy
Refund requests are reviewed case-by-case, based on the service type, delivery status, and agreement terms.
2. Eligible Cases
- Duplicate payments made by mistake.
- Technical failure from our side that prevents service activation and cannot be resolved in a reasonable time.
- Specific contractual milestones not delivered as agreed, subject to project scope documentation.
3. Non-Refundable Cases
- Completed consultation, strategy, or implementation work.
- Delays caused by missing inputs, approvals, or dependencies from client side.
- Change of mind after project initiation or digital service activation.
4. Refund Window
Refund requests should be submitted within 7 days of the relevant transaction unless otherwise mentioned in a signed service agreement.
5. Process Timeline
Approved refunds are generally processed within 7 to 14 business days through the original payment method.
6. Contact for Refunds
Email refund requests with order details at info@eishwar.com.